Refund policy

Every order in our ROXBERRÍ online shop is binding. Deliveries deviating from the order or damaged by the transport as well as defective goods must be objected to immediately upon receipt of the goods. Otherwise, the goods are considered to be perfectly accepted by the customer. Concealed defects must be reported to us immediately after they are discovered by phone or by email to

1. Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

2. Withdrawal period

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

3rd address

In order to exercise your right of withdrawal, you must send us a clear statement (e.g. a letter or email sent by post) to us (ROXBERRÍ GmbH, Pierstraße 4, 67227 Frankenthal, Germany, e-mail: inform about your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory.

4. Compliance with the deadline

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

5. Consequences of cancellation

If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

6. Right of retention

We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

7. Return of the goods

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

8. Return shipping costs

You bear the direct costs of returning the goods.

9. Value replacement for contracts for goods deliveries

You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functionality of the goods.

Withdrawal form

If you want to cancel the contract, please fill out this form and send it back.



Pierstrasse 4

67227 Frankenthal

I / we (1) hereby revoke the contract concluded by me / us (1) for the purchase of the following goods (1) / provision of the following service (1), ordered on (1) / received on (1 ), Name of the consumer (s), address of the consumer (s), signature of the consumer (s) (only if notified on paper), date

(1) Delete where inapplicable.